refund & cancellation policy

For any event that you want to cancel, please write to us at orders@singlewithkids.co.uk (verbal communication is not sufficient) & we will try our best to re-sell the place(s) for you, as we often have a waiting list.

IF YOU CANCEL YOUR HOLIDAY
Providing you give us MORE THAN 56 DAYS NOTICE BEFORE the date of the holiday, you will receive a refund of your deposit(s), less a £15 Cancellation Fee and the Payment Processing Fee that we paid to our credit/debit card merchant.

If you cancel BETWEEN 28 DAYS AND 56 DAYS BEFORE the date of the holiday, you will receive a refund of your deposit(s), less a £30 Cancellation Fee and the Payment Processing Fee that we paid to our credit/debit card merchant.  You may also be held liable for half of your outstanding balances if we cannot re-sell ALL of your places.

If you wish to cancel WITHIN 28 DAYS of the holiday date, you risk losing all deposit monies paid (and you will also be held liable for any outstanding balances) if we cannot re-sell ALL of the places you have booked.  You will only receive a refund (less a £30 Cancellation Fee) if we can re-sell your place(s). We will also charge you the Payment Processing Fee that we paid to our credit/debit card merchant.

If you simply do not turn up for an event without contacting us, you will automatically forfeit any money paid, and will also be liable for any outstanding balances.

Any refund due, will be paid within 28 days of informing us of your intention to cancel OR when all of your places have been filled, whichever is applicable within the context of your cancellation date, in relation to the holiday date (see individual conditions as set out above).

IF WE CANCEL YOUR HOLIDAY
In exceptional circumstances it may be necessary, at Single With Kids discretion, to cancel your holiday.  If this situation arises you will be offered an alternative holiday of comparable standard (if available). Where this is not possible, a full refund will be made of all monies paid.  Single With Kids will endeavour not to cancel your holiday except for unexpected circumstances outside our control, or where you have failed to make full payment.  Circumstances outside of our control include but are not limited to war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear threat/disaster, fire or adverse weather conditions.  If cancellation or curtailment of your holiday occurs as a result of circumstances beyond our control, and the consequences of which could not have been avoided or foreseen, even with all due care, Single With Kids will not pay any compensation, nor be responsible for any costs or expenses incurred by you as a result.

CANCELLING PRE-TICKETED EVENTS
For any pre-ticketed events, including, but not limited to concert trips and theme parks, where we are committed to ticket purchase(s), no refund will be given unless you, or we, can resell the ticket(s).

If we manage to re-sell your tickets, we will refund you, minus a nominal charge of £2.50 for each ticket that is cancelled (in recognition of the effort we expend to find a replacement buyer).  We will also charge you the Payment Processing Fee that we paid to our credit/debit card merchant.

 Our policy is that wherever possible we WILL issue a refund.