refund & cancellation policy

For any holiday that you wish to cancel, please write to us at orders@singlewithkids.co.uk. If we do not receive a cancellation email, then we will assume that you want us to reserve places for your holiday.

IF YOU CANCEL A UK  HOLIDAY
Providing you give us MORE THAN 56 DAYS NOTICE BEFORE the date of the holiday, you have the option, at our discretion, of transferring your booking to another holiday, providing that the start date of the desired holiday is within 3 (THREE) months of that which was cancelled AND there are places available on the desired holiday.  If either of these conditions cannot be satisfied, then a transfer cannot be entertained.

If a transfer is possible, we will arrange and honour this.  All booking transfers are subject to a £15 Amendment Fee per place (plus *Payment Processing Fees if applicable). If transferring to another holiday and this is also subsequently cancelled, we will retain the original deposit as compensation for our loss.

If you are cancelling a camping trip, and have paid the full balance, we will refund 50% on the condition that you have given us more than 56 days notice.

If you cancel BETWEEN 28 DAYS AND 56 DAYS BEFORE the date of your holiday, you will lose all deposit monies paid.   We will levy a Cancellation Fee equivalent to half of your outstanding balance(s), plus the *Payment Processing Fee(s) that we paid to our credit/debit card merchant..

If you wish to cancel WITHIN 28 DAYS of your holiday date, you will lose all deposit monies paid.  We will levy a Cancellation Fee equivalent to the whole outstanding balance(s), plus the *Payment Processing Fee(s) that we paid to our credit/debit card merchant..

* Payment Processing Fees will not be charged if the cancellation or amended booking is within 60 days of the date the original booking was taken.

Cancellation Fees are based upon the costs incumbent upon us to resell your place(s) and our risk of loss at the time of your cancellation.  Amendment fees are based upon the costs of our time to administrate a change to your booking.

IF YOU CANCEL A FOREIGN  HOLIDAY
If you cancel a foreign holiday, irrespective of when you notify us of cancellation, we will retain your whole deposit. 

If you wish to cancel your booking, you must write to us at orders@singlewithkids.co.uk.  We will levy a cancellation charge on the scale shown in the table below. These charges are based on the estimated cost of cancelling your holiday and the expenses and losses we are likely to incur if we cannot resell the holiday or villa.

*“Holiday balance” does not include insurance premiums or other costs, which will be non-refundable in the event of your cancellation.

If the reason for your cancellation falls within and holiday insurance cover you have taken, you should be able to claim a refund of your cancellation charges from the insurance company less any applicable excess.

IF YOU DON'T TURN UP FOR AN EVENT
If you simply do not turn up for an event without contacting us, you will automatically forfeit any money paid, and will also be liable for any outstanding balances.

PAYMENT OF REFUNDS
Any refund due, will be paid within 28 days of informing us of your intention to cancel.

IF YOU CHANGE YOUR BOOKING (UK and Foreign Bookings)
Should you wish to change your holiday arrangements in any way we will do our best to meet your wishes. We will charge an Amendment Fee for any such change of £15 PER PERSON.

Any change you make within 8 weeks of the holiday will be treated as a cancellation by you and we will levy a Cancellation Fee as set out above (See applicable clauses above: "IF YOU CANCEL A UK HOLIDAY" or "IF YOU CANCEL A FOREIGN HOLIDAY").

If the balance has been paid for the original holiday you wish to rearrange, you may transfer the balance to another holiday at our discretion AND providing the chosen holiday still has sufficient places available.  A balance may only be transferred to an alternative holiday that is within 3 months of the start date of the original holiday.  The balance can only be transferred to another holiday once.

IF WE CANCEL YOUR HOLIDAY
In exceptional circumstances it may be necessary, at Single With Kids discretion, to cancel your holiday.  If this situation arises you will be offered an alternative holiday of comparable standard (if available). Where this is not possible, a full refund will be made of all monies paid.  Single With Kids will endeavour not to cancel your holiday except for unexpected circumstances outside our control, or where you have failed to make full payment.  Circumstances outside of our control include but are not limited to war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear threat/disaster, fire or adverse weather conditions.  If cancellation or curtailment of your holiday occurs as a result of circumstances beyond our control, and the consequences of which could not have been avoided or foreseen, even with all due care, Single With Kids will not pay any compensation, nor be responsible for any costs or expenses incurred by you as a result.

CANCELLING PRE-TICKETED EVENTS
For any pre-ticketed events, including, but not limited to concert trips and theme parks, where we are committed to ticket purchase(s), no refund will be given unless you, or we, can resell the ticket(s).

If we manage to re-sell your tickets, we will refund you, minus a nominal charge of £5 for each ticket that is cancelled (in recognition of the effort we expend to find a replacement buyer).  We will also charge you the Payment Processing Fee that we paid to our credit/debit card merchant.

REFUND OF EASYPAY HOLIDAY VOUCHERS
The purchase of SWK EasyPay Holiday Vouchers is non-refundable. Any vouchers purchased in payment against a particular holiday will be considered a balance payment for that holiday and will fall under the terms and conditions for cancelling a holiday.