Booking Terms & Conditions

To ensure the enjoyment of your SingleWithKids holiday. we urge you to read the following holiday booking conditions and important information before reserving places on your single parent holiday with us:

Holiday Booking
Your contract with Single With Kids Ltd is made once the following steps have been made.  A) You have paid the required deposit together with the correct insurance premium (if required).  B) Single With Kids Ltd has sent your receipt to you.  Your contract commences on the date of issue of your receipt.  It is important you check your receipt carefully and raise any queries immediately.  Your contract with Single With Kids Ltd is governed under English law and is subject to the exclusive jurisdiction of the English courts.

Single With Kids Ltd reserves the right to cancel, or to refuse to accept any booking at any time.

Holiday Deposit Payment
A 25% deposit is required to confirm your booking.  Overseas deposits are non-refundable or transferable.

Holiday Balance Payment
We will inform you via email to request the final balance and will provide a payment link for your convenience.  Payment may be made by cash, debit card or credit card.

Balances must be paid promptly - we do not offer credit terms. 

UK Holidays:  The final balance will be required at least 8 weeks prior to the date of the holiday.  If you book less than 8 weeks prior to the event, payment in full must be made when you book.

Overseas Holidays:  The final balance will be required 14 weeks prior to the date of the holiday.  If you book less than 14 weeks prior to the  event, payment in full must be made when you book.

Late Payments:  If your balance is not paid in a reasonable time of our request, before the commencement of your holiday, we will treat this as a cancellation and the treatment of this will be governed by our Refund Policy.  If at our discretion, and depending on the nature of the holiday, we may be able to agree to late payment, but there will be a Administration Fee of £15 per person to cover our handling costs.  If we have to pursue late payments, compensation will be sought. 

The company will issue a final demand for payment, and if this also goes unpaid, late payment compensation will be sought at 40 pounds if the amount owed is less than 1000 pounds, and 70 pounds if the amount owed is over 1000 pounds.  We reserve the right to charge interest on any outstanding balances.

Flight Payment
Payment for flights is non-changeable and non-refundable.

If You Alter Your Confirmed Holiday Booking
It may be possible to transfer your UK booking to another date or holiday after we have issued your receipt, we will do our best to arrange this.  You must write to us with details of the alteration requested - there will be an Administration Charge of £15 per person to reschedule your booking.

Note: Changes made 90 days, or less, before an event, are not permitted.

Included in Your Holiday Price
* The services of at least one SingleWithKids Coordinator
* Accommodation as requested
* Meals as specified

Not Included in Your Holiday Price
* Holiday Insurance
* Medical expenses
* Personal expenses
* Excursions are not included in the price unless otherwise stipulated in the holiday information and / or booking form
* Independent travel expenses (other than those that may be pre-specified on certain excursions)

If we Change Your Booking
Whilst everything will be done to provide the holidays shown on the website, Single With Kids Ltd may occasionally have to change your holiday arrangements, or part of them.  Most alterations are minor and should not affect the overall enjoyment of your holiday.  If we have to make significant alterations to your holiday arrangements we will notify you as quickly as possible. You may then A) accept the change, B) Take an alternative holiday subject to availability, with a cost adjustment depending on whether the alternative holiday is of a higher or lower price,  C) Withdraw from the booking completely, in which case Single With Kids Ltd will make a full refund of all monies paid by you.  Significant changes include, but are not limited to, the following:  A change to an organised excursion or a change to the location of your accommodation.

Because our holidays are planned many months in advance, we occasionally (although seldom) need to make changes. We reserve the right to do this and will in all cases strive to ensure a better package is offered. You may either accept the new arrangements offered by us or accept a replacement holiday from us of equivalent or closely similar standard and price if one is available. Should you choose this option the terms and conditions of your holiday will not change and these conditions will still apply to your booking. Should the changes be of a lower standard to your original booking, a full refund can be made should you wish to cancel the booking.

Special Requests
Should you have a special request that does not form part of the arrangements described on the website, please inform us in writing.  We will do our best to comply but we cannot guarantee to do so and it will not form part of our contracted obligations.  Requests for special meals (vegetarian, gluten free, nut free etc) must be made at the time of booking (please be aware that any such requests cannot always be guaranteed).  Any such request made at a later time cannot be guaranteed although we will make every effort to comply with your requests.

Minimum Numbers
Each of our holidays is based on a minimum number and we reserve the right to cancel a trip if such numbers are not reached.  You will then have the choice of booking an alternative holiday with us, changing your departure date, or receive a full refund; no additional compensation will be paid.

Single With Kids Responsibility to You
Notwithstanding the conditional refunds stated above, Single With Kids Ltd accepts no liability for any loss or damage to any of your material possessions.  Neither does Single With Kids Ltd accept responsibility for any injuries to you or your children.  If you wish to cover yourself for the aforementioned eventualities, we recommend you take out the relevant form of insurance.

If You Have a Complaint
If you feel you have cause for complaint whilst on holiday, this must be immediately brought to the attention of the Single With Kids Coordinator so that action can be taken to remedy the problem.

Liability for Booking Errors
If we make an error in booking your holiday, we will accept liability and attempt to resolve matters to your full satisfaction.

If you provide us with incorrect information when booking your holiday, the liability rests with you, but we will do all we can to rectify mistakes in the booking once we have been notified.

Holiday Description Accuracy
Every care has been taken to ensure that the information contained on our website is accurate and up-to-date.  However, mistakes can be made and changes may occur to accommodation that is out of our control, so if you have any particular concerns, please check the details of your holiday with us before making your booking.

Whilst we endeavour to give an accurate list of events & activities local to our trips, unless these are excursions organised by Single With Kids Ltd,  they fall outside of our control and we cannot guarantee the availability of them.  Should Single With Kids Ltd need to make changes to a pre-arranged and advertised excursion, (due to inclement weather for example) we will endeavour to offer a suitable alternative.

Holiday Insurance
We specialise in providing budget holidays, so it is imperative that you are adequately insured for any risks or loss / damage to your possessions.

Health & Safety
We arrange contracts for accommodation and other arrangements through suppliers who we have taken reasonable care to ensure have good reputations and run safe and efficient businesses.  Unfortunately, crime is a fact of life - you need to be vigilant, especially if you are in possession of valuables or large amounts of cash whilst away on holiday with us.

Inappropriate Conduct
Any person considered to be behaving in an antisocial or aggressive manner and/or under the influence drugs may be asked to return home.  If in the reasonable opinion of our coordinator, a landlord, the police, or other person in authority, your behaviour is causing danger, damage or affecting the enjoyment of others, we reserve the right to terminate your holiday.  Single With Kids Ltd can take no responsibility for any additional expenses incurred or loss of holiday by individuals in any such circumstances.  The company cannot accept any responsibility for the actions of other people outside its control.

Single With Kids Ltd reserves the right to claim from any person who causes damage to their accommodation, including harm or breakage of fixtures, fittings and furnishings, including, but not limited to electrical equipment within the supplied accommodation.  Customers are required to leave accommodation in the manner they found it - claims from SingleWithKids Ltd will therefore be pursued to make good this standard.